Exchange and Return Policy
ALL SALES ARE FINAL
Thank you for shopping with MADISON. We take pride in our products and repeatedly provide high-quality clothing to our customers. We have a limited and curated collection, therefore exchanges and returns are not possible. Only in the below mentioned cases will an exchange/return be processed:
RETURNS
- Damaged Products: If you receive a damaged product, please email us at contact@madisononpeddar.com within 24 hours of receiving your order. Include pictures and a detailed description of the damaged product. Once approved by our customer service representative, we will arrange a free return and exchange for the same.
EXCHANGES
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Size Issues: In case of a genuine size issue we will try our best to accommodate an exchange. We will review it on a per case basis. Please note we can only do a size exchange.
You will need to request a size exchange within 24 HOURS of receiving your order. We can ONLY accept an exchange on a product if the box and the tags are intact and the product is not worn. STYLE EXCHANGES ARE NOT POSSIBLE.
- Damaged/Defected Products: For damaged/defected products, we will provide an exchange at no additional cost. Please initiate this process within 24 HOURS of receiving your order.
If you have any further questions or need additional assistance, please reach out to us via e-mail or call before committing to your purchase.
P.S incase of a fulfilment error please inform us within 24 HOURS of delivery.
Customer Service
Hours: Monday – Saturday, 11:00 AM – 6:00 PM IST
Contact: +91 9930228110 or contact@madisononpeddar.com
Peddar Road, Mumbai 400026
Contact: +91 9987772354
Timings: 11:00 am to 07:00 pm | Monday to Sunday
MADISON DELHI
DLF Promenade Mall, 1st Floor,
Vasant Kunj, New Delhi 110070
Contact: +91 7042377705 / 7042378999
Timings: 11:00 am to 09:30 pm | Monday to Sunday